- Firstly, establishing key performance indicators that determine if a process is running as desired or there are deviations to attend.
- Secondly, defining indicators for different time periods. This divides the KPIs into two main groups: long-term indicators (one year back, six months back, etc.) or real-time indicators (e.g. last hour, last day).
- Finally, setting predefined values and acceptable ranges for each indicator. If the results fall out of that range, something must be done.